**Refund & Returns Policy**

Last updated: 7 August 2026

**Your statutory rights**

Nothing in this policy affects your rights under Singapore's Consumer Protection (Fair Trading) Act, including the right to a remedy where goods do not conform to the contract. This policy sets out how we handle things in practice.

Please note that Singapore law does not give a general right to change your mind about an online purchase. Our position on that is set out below.

**1. All sales are final**

Once an order is placed and paid for, it cannot be cancelled, changed or refunded.

We do not accept returns, exchanges, cancellations or refunds for change of mind, buyer's remorse, a duplicate or mistaken order, a change in the market price of an item, or because you found the item cheaper elsewhere.

Singapore law does not give a general right to change your mind about an online purchase, and we do not offer one. The exceptions are set out below: items that arrive damaged, wrong or missing, and orders that we ourselves cancel.

**2. Damaged, wrong or missing items**

If your order arrives damaged, incomplete, or is not what you ordered, contact us at contact@cardboard.sg **within 3 days** of delivery or collection, with:

- your order number;

- photographs of the item and its outer packaging, including the shipping label; and

- a short description of the problem.

Please keep the packaging until the issue is resolved. Where the claim is verified, we will replace the item if we have identical stock, or refund it in full. Return postage is on us where the fault is ours.

We ask for 3 days because we deal in sealed collectibles, and a claim we can't check against the item as it left us isn't a claim we can act on.

**3. Sealed product and pack contents**

Sealed products are sold as sealed by the manufacturer. What is inside any pack, box or bundle is random and set by the manufacturer.

We cannot accept returns or refunds on the basis of the cards pulled, their rarity, their condition inside the sealed packaging, their market value, or a mis-collated or misprinted card. Where a manufacturing fault is genuinely ours to deal with — for example a seal that was broken before it reached you, or the wrong edition or language supplied — clause 2 applies and we will make it right.

We cannot accept a return of any product whose seal has been opened, except where the product was faulty when you received it.

**4. Cancellations**

**By you:** we do not accept cancellation requests. If we do agree to cancel an order, it is at our sole discretion and as a one-off; it is not a right and does not set a precedent.

**By us:** we may cancel an order where stock is unavailable, a listing price or product detail was clearly wrong, a purchase limit was exceeded, payment cannot be verified, or we suspect sweeping or fraud. Where we cancel, you receive a full refund of everything you paid for the cancelled items, including shipping if the whole order is cancelled. That refund is your only remedy — we are not liable for anything beyond it, including the market price of the item at the time.

**5. Pre-orders and deposits**

Where an item is sold on pre-order, the terms on that product page apply, including anything stated there about deposits and the deadline for paying the balance.

Pre-orders cannot be cancelled once placed. Where a deposit is described as non-refundable on the product page, it is not refunded if you do not complete the purchase or do not pay the balance by the stated deadline, and we may release the allocation for sale.

Release dates are set by the manufacturer and are outside our control. A delayed release is not a ground for a refund. Where we are unable to supply a pre-ordered item at all, you receive a full refund of everything you paid for it, including any deposit.

**6. How refunds are made**

Refunds go back by the same method you paid, to the same account or card. Where payment was made by PayNow or bank transfer, we refund to the account the payment came from.

Please allow up to 14 business days from the time we confirm the refund.

Shipping charges are refunded where the whole order is cancelled or the fault is ours. Where one item in a larger order is refunded, shipping is not.

**7. Contact**

contact@cardboard.sg — please include your order number in the subject line.

Cardboard Collective Pte. Ltd. (UEN 202635416D), 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914.